Refund and Cancellation Policy

1. Scope

This policy applies to all products and services provided by XINET IT CONSULTING LIMITED, including our online SaaS-based applications, managed IT support, cloud consultancy, corporate training, and talent placement services.

2. SaaS Subscriptions and Digital Products

  • Billing and Renewal: SaaS subscriptions are billed in advance on a recurring monthly or annual basis and automatically renew unless cancelled prior to the renewal date.
  • Cancellation: You may cancel your SaaS subscription at any time through your account settings or by contacting our support team at info@xinetitconsulting.co.uk. Cancellation will take effect at the end of your current paid billing period; you will retain access to the application until that period expires.
  • Refunds for Subscriptions: Subscription fees are non-refundable, and no refunds or credits will be provided for partial months/years of service, unused subscription time, or accounts that remain unutilized.
  • Consumer Statutory Rights (If Applicable): If you are an individual consumer purchasing a subscription, you may have a 14-day cooling-off period under UK consumer law, provided you have not logged in, downloaded, or actively used the SaaS service. Once digital access or use has commenced, statutory cancellation rights may be waived.

3. Project-Based Consulting and IT Services

  • Deposits & Scoping Fees: Project initiation deposits are non-refundable as they secure dedicated engineering/consultant time (e.g., AWS, OpenStack, or virtualization architects) and initial scoping.
  • Milestones: Fees paid for completed and signed-off project milestones are non-refundable. If a project is cancelled mid-milestone, you will be billed proportionally for the engineering work completed up to the date of formal cancellation notice.
  • Ad-Hoc Consulting Blocks: Pre-paid consulting blocks or hourly support packages must be utilized within 6 months of purchase and are non-refundable once booking or resource allocation has commenced.

4. Managed IT Support and Retainers

  • Monthly or annual managed IT support retainers require a 30-day written notice for cancellation. Refunds are not provided for partial months of ongoing support.

5. Corporate Training and Talent Placement

  • Corporate Training: Cancellations made at least 14 days prior to the scheduled training date are eligible for a full refund or rescheduling. Cancellations within 14 days of the event are non-refundable, though attendee substitutions are permitted.
  • Talent Placement: Recruitment and placement fees are governed by separate master service agreements (MSAs).

Contact Us

If you have any questions regarding these policies, you can reach us at:

  • Email: info@xinetitconsulting.co.uk
  • Phone: +44(0) 20 80773104 / +44(0) 079 4953 9343
  • Address: Suite 135, 1st Floor, 268 Bath Road, Slough, England, SL1 4DX